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Service Desk Integration › Configure Service Desk Integration › Connection Settings for HP ServiceManager
Connection Settings for HP ServiceManager
To integrate with HP ServiceManager, provide the following parameters:
- Host
Specifies the Host that is used to connect to HP Service Manager.
- Port
Specifies the port number that is used to connect to HP Service Manager.
Example: 13080
- Username
Specifies the user name that is used to connect to HP Service Manager.
- Password
Specifies the password that is used to connect to HP Service Manager.
- HPSMClientURL
Specifies the HPSMClientURL that is used to connect to HP Service Manager.
Default: http://hpsm-host-name:port-number/webtier-9.32
- (optional) Service Desk ProxyServer
Specifies any proxy server in the environment that is used to connect to HP Service Manager.
Example: proxy.xxx.com
- (optional) Service Desk ProxyPort
Specifies the proxy port that is set up and used to connect to HP Service Manager.
Example: 80
- (optional) Service Desk ProxyUser
Specifies the proxy user that is used to connect to HP Service Manager.
- (optional) Service Desk ProxyPassword
Specifies the proxy password that is used to connect to HP Service Manager.
- EnabledProtocol
Specifies the protocol in use.
Default: http
(WebLogic) Configure IDM_OPTS
A known issue with the default WebLogic SAAJ implementation may generate the following error message:
java.lang.UnsupportedOperationException: This class does not support SAAJ 1.3
Add the following property to the IDM_OPTS variable configured in WebLogic Install Dir/user_projects/domains/base_domain/bin/setDomainEnv.cmd, and restart WebLogic:
-Djavax.xml.soap.MessageFactory=weblogic.xml.saaj.MessageFactoryImpl
For more information about HP Service Manager, see the HP Service Manager documentation.
Copyright © 2015 CA Technologies.
All rights reserved.
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