Service Desk Integration › Configure Service Desk Integration › Connection Settings for HP ServiceManager

Connection Settings for HP ServiceManager

To integrate with HP ServiceManager, provide the following parameters:

• Host
  Specifies the Host that is used to connect to HP Service Manager.
• Port
  Specifies the port number that is used to connect to HP Service Manager.
  Example: 13080
• Username
  Specifies the user name that is used to connect to HP Service Manager.
• Password
  Specifies the password that is used to connect to HP Service Manager.
• HPSMClientURL
  Specifies the HPSMClientURL that is used to connect to HP Service Manager.
  Default: http://hpsm-host-name:port-number/webtier-9.32
• (optional) Service Desk ProxyServer
  Specifies any proxy server in the environment that is used to connect to HP Service Manager.
  Example: proxy.xxx.com
• (optional) Service Desk ProxyPort
  Specifies the proxy port that is set up and used to connect to HP Service Manager.
  Example: 80
• (optional) Service Desk ProxyUser
  Specifies the proxy user that is used to connect to HP Service Manager.
• (optional) Service Desk ProxyPassword
  Specifies the proxy password that is used to connect to HP Service Manager.
• EnabledProtocol
  Specifies the protocol in use.
  Default: http

(WebLogic) Configure IDM_OPTS

A known issue with the default WebLogic SAAJ implementation may generate the following error message:

java.lang.UnsupportedOperationException: This class does not support SAAJ 1.3

Add the following property to the IDM_OPTS variable configured in WebLogic Install Dir/user_projects/domains/base_domain/bin/setDomainEnv.cmd, and restart WebLogic:

-Djavax.xml.soap.MessageFactory=weblogic.xml.saaj.MessageFactoryImpl

For more information about HP Service Manager, see the HP Service Manager documentation.