Service Desk Integration › Configure Service Desk Integration › Connection Settings for CA Service Desk Manager

Connection Settings for CA Service Desk Manager

To integrate with CA Service Desk Manager, provide the following parameters:

• Protocol_SOAP
  Specifies the Protocol that is used to connect to CA Service Desk Manager SOAP web services.
  Valid values: http, https
  Default: http
• Host_SOAP
  Specifies the host that is used to connect to CA Service Desk Manager SOAP web services.
  Example: CA-SERDESK-S1
• Port_SOAP
  Specifies the port number that is used to connect to CA Service Desk Manager SOAP web services.
  Default: 8080
• Protocol _REST
  Specifies the protocol that is used to connect to CA Service Desk Manager REST web services.
  Example: http
• Host_REST
  Specifies the host that is used to connect to the CA Service Desk Manager REST web services.
  Example: CA-SERDESK-S1
• Port_REST
  Defines the port number that is used to connect to CA Service Desk Manager REST web services.
  Default: 8050
  SSL Port: 8413
• Username
  Defines the user ID that is used to connect to CA Service Desk Manager web services.
  Default: ServiceDesk
• Password
  Defines the CA Service Desk Manager user password.
• DefaultAttachmentRepositoryName
  Defines the default repository that is used to store CA Service Desk Manager attachments.
  Default: Service Desk

For more information about CA Service Desk Manager, see the CA Service Desk Manager documentation.