Work Lists and Work Items

A work list is a list of work items (or approval tasks) that appears in the User Console of the participant authorized to approve the task. Work items correspond to manual activities in a workflow process. Work items are represented as rows in the work list.

Work items can be added to a work list in the following ways:

A participant resolver determining a list of approvers.
Receiving delegated work items from another user.
Reassigning it to another user.

Work items can be removed from a work list in the following ways:

Completing (approving or rejecting) the work item.
Reassigning it to another user.
Reserving it. This removes it from the work list of all other participants.

Note: When you accept or reject a work item, the change is not immediate. For example, if you reject a work item, that item still appears in you work list until the workflow process records the information and progresses the process to the next node.

The information tabs that appear on a work item depend on whether the work item was generated by workflow under task-level or event-level control:

Profile—Provides profile information about the object affected by the event (event-level only).
Task Details—Provides detailed information for all events within the task (task-level only).
Approvers—Lists all individual approvers and delegators for the task or event (task-level and event-level)